Incidents reported on status page for Location Risk Intelligence https://status.risksuite.munichre.com/ en https://status.risksuite.munichre.com/incident/900666 Sun, 28 Jun 2026 08:00:00 -0000 https://status.risksuite.munichre.com/incident/900666#c23191b1ddf97634171150c872ad8d034c7982598ffbc2b09768286371c1b0d8 Please be informed about the planned downtime of CIAM services due to maintenance. This downtime is expected on Sunday, June 28 from 10:00 to 14:00 CEST. https://status.risksuite.munichre.com/incident/753928 Wed, 29 Oct 2025 22:38:00 -0000 https://status.risksuite.munichre.com/incident/753928#ce68e7494efafd932e954eb847233e3e670cc4c05205aa280c8ca8f217240cfa All services are now fully operational. Due to global Microsoft network issues, our services were unavailable between 16:45 and 21:25 CET. We would like to apologize for any inconvenience caused. https://status.risksuite.munichre.com/incident/753928 Wed, 29 Oct 2025 19:35:00 -0000 https://status.risksuite.munichre.com/incident/753928#aaba3893f77426d70f33f858eccc28c70b7ccbd1482423194cf4deaf2d5f4c91 At 8:31 p.m. CET, services are recovering. It may take a little longer in some regions until everything is accessible again. Microsoft restored the last valid configurations, thereby restoring services. We are awaiting the root cause analysis from Microsoft. Here's the full statement: "We initiated the deployment of our ‘last known good’ configuration, which has now successfully been completed. Customers may have begun to see initial signs of recovery. We are currently recovering nodes and routing traffic through healthy nodes, and as we make progress in this workstream, customers will continue to see improvement. Customer configuration changes will remain temporarily blocked while we continue mitigation efforts. We will notify customers once this block has been lifted. Some customers may also have experienced issues accessing the Azure management portal. We have failed the portal away from AFD to mitigate these access issues. Customers should now be able to access the Azure portal directly, and while most portal extensions are functioning as expected, a small number of endpoints (e.g., Marketplace) may still experience intermittent loading problems. At this stage, we anticipate full mitigation within the next four hours as we continue to recover nodes. This means we expect recovery to happen by 23:20 UTC on 29 October 2025. We will provide another update on our progress within two hours, or sooner if warranted. Although we are seeing signs of recovery and have an estimated timeline, customers may also consider implementing failover strategies using Azure Traffic Manager to redirect traffic from Azure Front Door to their origin servers as an interim measure." https://status.risksuite.munichre.com/incident/753928 Wed, 29 Oct 2025 17:39:00 -0000 https://status.risksuite.munichre.com/incident/753928#b15d9a6344057c5371f0f13df0c21737508e07713da6866f42738c6da207150b We do not have an Estimated Time of Arrival (ETA) for when the services are online again, but we will update this communication when we receive further information from Microsoft. Microsoft is working on this issue as a matter of the highest priority. https://azure.status.microsoft/de-de/status https://status.risksuite.munichre.com/incident/753928 Wed, 29 Oct 2025 17:06:00 -0000 https://status.risksuite.munichre.com/incident/753928#a15d9adce69f85f4f3541315a279c87e2d888dd11db6964895a579ef77c20120 From approximately 16:00 UTC onwards, we started to experience issues with Azure Front Door, resulting in some services becoming unavailable. Consequently, customers may have difficulty accessing our platform. More information on the global MS Azure outage can be found here: https://azure.status.microsoft.com/de-de/status. https://status.risksuite.munichre.com/incident/720379 Fri, 17 Oct 2025 16:00:00 -0000 https://status.risksuite.munichre.com/incident/720379#7926f42dc663d18ebd36d8c450d6fed602d94a9bc3f6d091d96021bd2b526e09 Please be informed that Location Risk Intelligence Platform will be temporarily unavailable due to scheduled maintenance work and Disaster Recovery testing. Maintenance window: - Start: Friday, 17 October 2025 at 18:00 CET - End: Sunday, 19 October 2025 at 23:00 CET During this period, access to the platform will be restricted and downtimes are expected. https://status.risksuite.munichre.com/incident/530890 Wed, 12 Mar 2025 07:10:00 -0000 https://status.risksuite.munichre.com/incident/530890#ac1e139ee9b25191ec5574330485faa500265884a489ba3a0bf862756855191a ##Root Cause A bug introduced in our latest release caused database connections to close incorrectly. Around 1:10 am CET on March 12, this triggered a failure in new database connections and led to a crash of our backend services. ##Resolution All services were fully restored by 8:10 am CET following a manual restart. We deployed an emergency hotfix to resolve the underlying issue and have enhanced our monitoring to detect similar problems more quickly in the future. **We appreciate your understanding and apologize for any disruptions caused.** https://status.risksuite.munichre.com/incident/530890 Wed, 12 Mar 2025 00:35:00 -0000 https://status.risksuite.munichre.com/incident/530890#6593e880467fcb8b450a151a4f5dae33fd4efa54cd05cfaa811a60685a5012b4 ##Incident Summary From 1:36 am CET on March 12, our platform experienced an unexpected outage. Services were unavailable during this period. We sincerely regret any inconvenience caused. https://status.risksuite.munichre.com/incident/523605 Thu, 06 Mar 2025 16:00:00 -0000 https://status.risksuite.munichre.com/incident/523605#b2dd3ed79c9599aeb3563a6c68ce19254ca6578a74fe7ed68bdef33468d3f3a3 We are carrying out some necessary security measures at short notice. https://status.risksuite.munichre.com/incident/510381 Sat, 22 Feb 2025 07:00:54 -0000 https://status.risksuite.munichre.com/incident/510381#af43d80bb8a8ed3cf5e61e0f997991cab07ebaa1c8b3bfb0cc4e921ccf6559fe Please be informed that we plan to execute a Disaster Recovery Test. It will take place from Feb 22, 2025, 8:00 AM until Feb 23, 2025, 5:00 PM CET. The estimated timeslot for CIAM will be following (subject to change): - Failover Feb 22, 2025, 8:30 AM - 9:00 AM (same day) - Failback Feb 23, 2025, 8:30 AM - 9:00 AM (same day) https://status.risksuite.munichre.com/incident/425195 Sun, 08 Sep 2024 06:00:00 -0000 https://status.risksuite.munichre.com/incident/425195#1a18a5108f475e9966bee0179183884388410f3a9d00c567b2c06bbab20b5ccc Please be informed about the planned downtime of CIAM services due to maintenance. This downtime is expected on Sunday, September 8th between 8 AM and 10 AM CEST. https://status.risksuite.munichre.com/incident/389251 Sat, 20 Jul 2024 04:00:00 -0000 https://status.risksuite.munichre.com/incident/389251#d9c25054b077f4fb9f9bb08f9990a3226a4354c1ab334d0f1c44a154cf8f1c03 Please be informed about planned IT maintenance in Munich North. This maintenance will take place from Saturday, July 20 till Sunday, July 21, 20:30 (CEST). During this period, some interruptions in performance can occur. https://status.risksuite.munichre.com/incident/356622 Sat, 04 May 2024 08:05:00 -0000 https://status.risksuite.munichre.com/incident/356622#78cbf6ce3dceb56e99d807237c5274d8d1aaad79207c0cd2448a4be8dce73753 Please be informed about the planned IT maintenance in Munich West 5, from Saturday 4th of May until Sunday 5th of May 20:30 (CEST). During this period, some interruptions in performance can occur. https://status.risksuite.munichre.com/incident/176018 Fri, 04 Aug 2023 22:00:00 -0000 https://status.risksuite.munichre.com/incident/176018#dd4f55a0ca31a316739ca01fc087aa23a9f24cb898c8a3cf853a37ce4d6d768f Planned maintenance, there could be point failures of the individual services. https://status.risksuite.munichre.com/incident/189456 Fri, 12 May 2023 22:00:00 -0000 https://status.risksuite.munichre.com/incident/189456#3d7ea0f5a5f2274a61ecf1eda7f22c5e6462372b4b93c18555419a46abe3f11b Planned maintenance, there could be point failures of the individual services. https://status.risksuite.munichre.com/incident/176017 Sun, 16 Apr 2023 21:59:00 -0000 https://status.risksuite.munichre.com/incident/176017#42c41ad9a2e859bc28d1f98d1f43ed1f8df55a92ee2d3b0f85fc4fb9b93f2435 Maintenance completed https://status.risksuite.munichre.com/incident/176017 Fri, 14 Apr 2023 22:00:00 -0000 https://status.risksuite.munichre.com/incident/176017#8044ef9c4dde3b8be20a5ea0748e69f6be65ee5516fa3419582542298a48f116 Planned maintenance, there could be point failures of the individual services.